Privacy Policy

1. Information we collect

We collect information directly from you, automatically through your use of our site, and from third-party sources. Categories include:

• Contact & account data: name, email, phone, shipping and billing addresses.
• Order and payment data: order history, payment method metadata (we do not store full card numbers on our servers).
• Technical data: device, browser, IP address, cookies and usage data.
• Support data: communications with Support, including messages and attachments.

2. How we use your information

We use personal data for the following purposes:

• To process and fulfill orders, manage returns, and provide customer support.
• To process payments and prevent fraud.
• To send transactional communications (order confirmations, shipping updates) and promotional messages when you opt-in.
• To personalize content and improve the Site and our services through analytics.
• To comply with legal obligations and enforce our Terms.

3. Legal bases for processing

Where applicable, we rely on the following legal bases to process your personal data:

• Performance of a contract: processing orders and delivering products.
• Consent: for marketing communications and certain cookies where required.
• Legitimate interests: fraud prevention, analytics, improving the Site, and direct marketing (balanced with your rights).
• Legal obligations: to comply with tax or regulatory requirements.

4. Sharing and disclosure

We may share personal data with:

• Service providers (payment processors, shipping carriers, analytics providers) who process data on our behalf.
• Third parties where required to fulfill an order (e.g., fulfillment centers).
• Authorities or third parties when required by law or to protect our rights.
• Affiliates and partners under appropriate confidentiality obligations.

5. Cookies and tracking technologies

We use cookies, web beacons and similar technologies to operate the Site, remember preferences, and analyze trends. You can manage cookie preferences through your browser settings; however, blocking certain cookies may affect functionality.

6. Data retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. For order-related data, retention periods may be influenced by tax, accounting, or legal requirements.

7. Your rights

Depending on your jurisdiction, you may have rights including access, correction, deletion, restriction, objection to processing, and data portability. To exercise any rights, contact us at hello@bcritoinfosoft.com. We will respond in accordance with applicable law.

8. Security

We implement appropriate administrative, technical and physical measures designed to protect personal data against accidental loss, unauthorized access or disclosure. However, no system is completely secure—if you suspect a security issue, contact us immediately.

9. Children’s privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have collected such data, contact us and we will take steps to delete it.

10. International transfer

We may transfer personal information to countries with different data protection laws. When doing so, we use contractual safeguards and other measures to protect your data in accordance with applicable law.

11. Third-party links

The Site may include links to third-party sites and services. This Privacy Policy applies only to information collected by BcritoInfosoft. We encourage you to review third parties’ privacy notices before providing personal information.

12. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we do, we will update the effective date at the top of this page. Continued use of the Site following the posting of changes constitutes your acceptance of those changes.

13. Contact

If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

• Email: hello@bcritoinfosoft.com
• Contact page: Contact Us